Return, Exchange & Cancellation Policy
We want you to love your Rivaaj Jewels piece. Because our collection is made up of handcrafted imitation, anti-tarnish, oxidised, and traditional jewellery, each item is inspected before it is dispatched — and we ask you to check your order carefully as soon as it arrives. This policy explains when a return, exchange, or cancellation is possible.
1. Return & Exchange Window
Returns and exchanges must be requested within 7 days of the date of delivery. Requests raised after this window will not be accepted.
2. When a Return or Exchange Is Accepted
Because our jewellery is made to order and handled with care before shipping, we only accept a return or exchange when one of the following applies, and the request is approved by us in advance:
- The product is defective — for example, a manufacturing fault, broken clasp, or damage that was not caused by wear, misuse, or improper storage.
- The product received does not match the item you ordered — wrong design, colour, or variant sent in error.
- Approval from Rivaaj Jewels — every return or exchange must be reviewed and approved by us before you send the item back. Please do not ship a product back to us before receiving approval, as unapproved returns cannot be processed.
Change-of-mind returns, sizing preferences, or minor natural variation typical of handcrafted oxidised or traditional pieces (see the “Our Products” section of our Terms of Service) are not covered under this policy.
3. How to Raise a Request
To request a return or exchange:
- Contact us within 7 days of delivery via our Contact page or WhatsApp, quoting your order number.
- Share clear photographs (and, where possible, an unboxing video) showing the defect or mismatch — this helps us verify and approve your request quickly.
- Once approved, we will share instructions for shipping the product back to us, or arrange a pickup where available.
- Items must be unused, unworn, and returned in their original packaging with all tags, pouches, and accessories intact.
4. Refunds
Once the returned product reaches us and passes quality inspection, refunds are processed to the original payment method (or, for cash-on-delivery orders, to a bank account or UPI ID you provide) within 7–10 business days. Exchanges are dispatched once the returned item has been received and approved.
5. Order Cancellations
- Orders can be cancelled free of charge as long as they have not yet been shipped. Please contact us as soon as possible via our Contact page or WhatsApp with your order number.
- Once an order has been shipped, it cannot be cancelled — you may instead raise a return request after delivery, subject to the conditions in Section 2 above.
- Rivaaj Jewels reserves the right to cancel any order due to stock unavailability, pricing errors, or suspected fraud; in such cases, any amount paid will be refunded in full.
6. Non-Returnable Items
- Customised or personalised jewellery made specifically to your request.
- Items purchased on final sale or clearance, as indicated on the product page.
- Products returned without prior approval, or without original tags and packaging.
For any return, exchange, or cancellation request, please reach out to us directly through our Contact page.