Privacy Policy
Your privacy matters to us. This Privacy Policy explains what personal information Rivaaj Jewels collects when you visit rivaajjewels.com or place an order, how we use it, and the choices and rights available to you.
Information We Collect
When you browse the site, create an account, place an order, or contact us, we may collect:
- Contact and order details you provide directly — name, email address, phone number, shipping and billing address, and order history.
- Device and usage information collected automatically — browser type, IP address, approximate location, pages viewed, and how you interact with the site, gathered via cookies and similar technologies.
- Communications you send us — messages via the Contact page, WhatsApp, email, or social media, for support and order-related queries.
How We Use Your Information
We use your information to process and deliver orders, handle returns and exchanges, provide customer support, send order and shipping updates, improve our website and product range, and — only where you have opted in — share promotional offers and new-launch updates. We do not sell your personal information to third parties.
Sharing Your Information
We share limited information with trusted third parties strictly to run our business — such as courier and logistics partners (to deliver your order), and our payment gateway (to process payment). These partners are only given the information they need to perform their service.
Payment Information
Online payments are processed securely through Razorpay. Rivaaj Jewels does not store your card, UPI, or banking details on its own servers.
Cookies
We use cookies and similar technologies to keep the site working correctly, remember your preferences, and understand how visitors use our site. See our Cookie Policy page for full details and how to manage your preferences.
Data Retention & Security
We retain your order and account information for as long as needed to fulfil the purposes described above, meet legal or accounting requirements, and resolve any disputes. We take reasonable technical and organisational measures — including secure payment processing and restricted access to customer data — to protect your personal information from unauthorised access, alteration, or disclosure.
Your Rights
You may request access to, correction of, or deletion of your personal data, or withdraw marketing consent at any time, by contacting us via our Contact page. We will respond to reasonable requests within a reasonable timeframe.
Children's Privacy
Our products and services are intended for adults. We do not knowingly collect personal information from children, and we ask that minors do not place orders on the site without a parent or guardian.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, regulatory, or operational reasons. The “Last updated” date on this page will reflect the most recent revision.